I'd like to return an item, how can I proceed?
To return an item, the first step is to get in touch with our Customer Service Team. They will ask you your order number (you find that on the receipt, or in the emails you received when ordering) and the reason for returning the item.
In the unfortunate event that your item was damaged during the transport, please don't be surprised if a photographic evidence of the damage is required. We need it so that we can assess the situation.
Faulty items will be replaced with a like-for-like item when available. If the item is no longer available, we will refund it.
Damaged items will be replaced or refunded when the return parcel is received back at our warehouse.
Click here to see how to contact us.
If you have changed your mind and want to return a non-faulty item, you can do so if the item in unused condition, with the original packaging, and only by 14 days from the invoicing date.
Shipping fees will not be refunded.
Where can I find the tracking code of my order?
To find out more about your order, you can log in to your account and open the "Orders" tab. There you will be able to see the status of your orders.
If you have ordered as a guest and you don't have an account, please check the automated emails that we have sent to the email you provided when placing your order. The emails should also include tracking numbers where available.
If you don't have the emails, there is still hope. Please contact us and be ready to provide your order number (if possible), or at least enough info for us to verify your identity and order (this might be a name, delivery address, date of order and ordered items, for example).
The expected delivery date is gone, what's happening?
Couriers can be delayed, it's annoying but unavoidable. You might wonder where your parcel is... There are few things that you can do if your order is not with you after the expected delivery date:
- Find the tracking number provided on your order confirmation email, and use it on the courier's website. The order might be delayed in transit, be held in a deposit, or even be with a neighbor;
- Please double check if you don't have a delivery card mixed with other mail, as these cards sometimes are small and can be confused with a leaflet;
- If you don't have the delivery card, please check with your neighbors and in safe places the immediate surroundings of your home (in/behind bins, garage, porch);
email to view the up to date tracking.
If you still cannot locate your order please contact us (be ready to provide your order number).
What delivery options can I choose from?
Next Day* Delivery, 2-3 Days* Delivery, Saturday Delivery. We work with a variety of couriers, based on the size and weight of your orders. Please check our Delivery Information page for more info.
What payment options can I choose from?
- Visa Electron
Other Payment Methods: